Returns & Exchanges
At Vodkow, we take pride in the quality of our spirits and dairy-based creams. If your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your Vodkow purchase.
Provide Documentation
For damaged items, please include clear photos of the packaging and the product so we can expedite your claim with our couriers.
Review Process
Our team will review your request within 48 business hours to determine if a return shipping label or a direct refund is required.
Resolution
Once approved, we will ship out a replacement bottle immediately or process a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing